Products
Inbound Call Center Products
What is in it for you with The Service Method? At The Service Method we are heavily focused on your customer’s experience ensuring that we do everything we can for your company’s brand and repeat business. Partnering with The Service Method allows your business room to focus on the workmanship and execution in the field.
Having The Service Method has your strategic partner will help your business efficiency impacting the bottomline positively. The Service Method is all about taking the burden off of you. “Business made easy” the way it should be!
Outbound Call Center Products
We can help grow your business with our campaigns. Whether it is closing sales, booking appointments, generating leads, or gathering insights on the customer experience, WE MAKE IT EASY! With 27 plus years following the Federal Trade Commission telemarketing do’s and don’ts. It is as easy as following up, educating potential prospects about your business, reinforcing the benefits and closing the sale.
What is in it for you with The Service Method? Our outbound campaigns offer you the opportunity to expand your business through reduction of overhead staffing costs, quality leads, higher close rates and insights into your business. At The Service Method we are heavily focused on your customer’s experience ensuring that we represent your company’s brand well and reinforcing repeat business.
Having The Service Method has your strategic partner will help your business efficiency impacting the bottomline positively. The Service Method is all about taking the burden off of you. “Business made easy” the way it should be!
Staffing Profile:
The hiring profile for agents is important that representatives have a 2 years minimum experience in Sales and Customer Service in a call center environment. Customer service today is sales and Sales is service. Customer Service and Sales is a natural conversation with the caller in which positioning Sales is a resolution to the customer needs.
Pricing:
| Pricing | Model |
|---|---|
| $1.75 per minute | By talk time minutes |
| $17 per hour | Agent hours worked |
| Determine off of call volume and sales | Flat rate w/percent of sales |
Redundancy/Business Continuity Plan:
Hours of Operation and Holidays:
9AM – 9PM Eastern Standard Time
Closed Holidays – Thanksgiving, Christmas Eve, Christmas and New Year Eve (New Years Day Open).
Performance Metrics:
Response Times:
You can expect communication responses within a business day. If there is a disruption or trends out of the ordinary we will reach as real time as possible.
- 1 Business Day (24 hours)
Quality Control Procedure:
- Monitors of calls recorded and live.
- Audit of Order Accuracy.
- Close rate.
Performance Checks:
- Live call dashboard.
- Silent dial in to listen to calls
- Performance reporting daily, weekly monthly on KPIs
- On going conference calls as follow up.
Here What We Will Need to Get You Started:
Call Center is not rocket science as long as you are organized and communicate proactively you are ready. We understand that your customer relationship is king. Choosing us as your partner we begin immediately with urgency and depending on your project we can ramp up within a week.
Here is what you will need…
- Scripting points on how you want to be represented over the phone.
- Confirm if you need a toll free number which can be setup in 24hours
- Anticipated call volume.
- Confirm Service Level
- IDs to access systems if needed along with training job aides.
- Contacts to assist with any questions or concerns that come up. (Frontline Supervisor/Manager, IT …)