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General Survey Phone Script:
Behavioral Driver | Definition |
---|---|
Greeting & Build Rapport |
Create a positive first impression
|
Set Expectation | This is a survey that helps (Company “) continuous improvement which will be a brief moment of your time. |
Obtain Survey Answers |
General Survey Questions:
|
Overcome Survey Objections |
Thank you! I have just sent it. Can you confirm that you received it? |
Confirm and Cross-Sell |
|
Close Positively | Thank you for taking the time today to speak with me today. We appreciate your business. |