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Submit Your Project Plan
Brand Name
Brand Representative
Brand Representative's Email
Brand Representative's Phone Number
Phone Scripts
Scripting points on how you want to be represented over the phone.
Owner
Due Date
Status
Phone numbers needed?
Confirm if you need a toll free number which can be setup in 24hours
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Call Volume
Anticipated call volume.
Owner
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Status
Service Level
Target of percent of calls answered with in how many seconds?
Owner
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Status
System access needed?
IDs to access systems if needed along with training job aides.
Owner
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Status
Service Level
Target of percent of calls answered with in how many seconds?
Owner
Due Date
Status
Contacts
Contacts to assist with any questions or concerns that come up. (Frontline Supervisor/Manager, IT ...)
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Status
Average handles times
Time in minutes/seconds of talk time and wrap up time.
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Due Date
Status
Service Contract
NDA and Service Agreement review and signed.
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Due Date
Status
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Overview
Starting a Service Business
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Getting Leads For Dealers
Being More Profitable
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Outsourcing to Call Center
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