Tech Support
Inbound Call Center
Inbound Technical Support Call Center Product
Description:
As the world of technology advances we find that the Home Improvement space has the need for support.
Our support is segmented into 3 levels.
- Tech Support I – assisting with basic instruction of the initial setup, answering general questions with troubleshooting.
- Tech Support II – assisting with reporting
- Tech Support III – configuration assistance with API and software.
Our Technical Support . Tech Support I, II, and III are defined each by call center service that uses highly-trained agents to provide product and service support to technology customers.
Roll Out Plan:
The rollout plan is all contingent upon your business as we want to ensure a successful launch. Depending on what is discovered in training, configuration of API(s), use of your CRM needing user IDs, and hiring will all determine the roll out plan. Standard industry is a minimum of 30 to 90 days. We strive for a successful launch if it can be done in 2 weeks as long as we are representing your brand positively we will be able to move forward in being your service partner.