Tech Support - The Service Method

Tech Support

Inbound Call Center

Inbound Technical Support Call Center Product


As the world of technology advances we find that the Home Improvement space has the need for support.

Our support is segmented into 3 levels.

  1. Tech Support I – assisting with basic instruction of the initial setup, answering general questions with troubleshooting.
  2. Tech Support II – assisting with reporting
  3. Tech Support III – configuration assistance with API and software.

Our Technical Support . Tech Support I, II, and III are defined each by call center service that uses highly-trained agents to provide product and service support to technology customers.

Roll Out Plan:

The rollout plan is all contingent upon your business as we want to ensure a successful launch. Depending on what is discovered in training, configuration of API(s), use of your CRM needing user IDs, and hiring will all determine the roll out plan. Standard industry is a minimum of 30 to 90 days. We strive for a successful launch if it can be done in 2 weeks as long as we are representing your brand positively we will be able to move forward in being your service partner.

Submit Your Project Plan

Phone Scripts

Scripting points on how you want to be represented over the phone.

Phone numbers needed?

Confirm if you need a toll free number which can be setup in 24hours

Call Volume

Anticipated call volume.

Service Level

Target of percent of calls answered with in how many seconds?

System access needed?

IDs to access systems if needed along with training job aides.

Service Level

Target of percent of calls answered with in how many seconds?


Contacts to assist with any questions or concerns that come up. (Frontline Supervisor/Manager, IT ...)

Average handles times

Time in minutes/seconds of talk time and wrap up time.

Service Contract

NDA and Service Agreement review and signed.