Customer Service
Inbound Call Center
Call Center Customer Service Product
Description:
We strive to make the experience simple “Easy to do Business.” We listen to ensure the customer is not repeating themselves and find a quick solution for them along with following up timely. Urgency in handling clients and prospects is crucial in representing your brand.
Let us focus on your customer needs whether it be billing, incomplete job, disatisfaction, handling escalations,making it right. A True One and done! Making a great first impression with our strong industry knowledge.
Customer Service inquiries to your business is also an opportunity to position sales. As we engage callers we will help identify customer concerns which can result in upselling or another sale.
Roll Out Plan:
The rollout plan is all contingent upon your business as we want to ensure a successful launch. Depending on what is discovered in training, configuration of API(s), use of your CRM needing user IDs, and hiring will all determine the roll out plan. Standard industry is a minimum of 30 to 90 days. We strive for a successful launch if it can be done in 2 weeks as long as we are representing your brand positively we will be able to move forward in being your service partner.