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Brand Name
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Brand Representative's Phone Number
Phone Scripts
Scripting points on how you want to be represented over the phone.
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Phone numbers needed?
Confirm if you need a toll free number which can be setup in 24hours
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Call Volume
Anticipated call volume.
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Service Level
Target of percent of calls answered with in how many seconds?
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System access needed?
IDs to access systems if needed along with training job aides.
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Service Level
Target of percent of calls answered with in how many seconds?
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Contacts
Contacts to assist with any questions or concerns that come up. (Frontline Supervisor/Manager, IT ...)
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Average handles times
Time in minutes/seconds of talk time and wrap up time.
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Service Contract
NDA and Service Agreement review and signed.
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