Contractor Administration
Inbound Call Center
Inbound Administrative Call Center Product
Description:
This campaign is designed to assist the field in closing out jobs completed through the check in process to include payroll reconciliation, incident reporting and rescheduling jobs.
- Text / Call to confirm customer at location
- Job Check-in
- Handle Escalation – Workmanship for Contractors
- Handle Escalation – Manufacturer Defects
This campaign can also be used when you experience shift interruptions with staff.
Roll Out Plan:
The rollout plan is all contingent upon your business as we want to ensure a successful launch. Depending on what is discovered in training, configuration of API(s), use of your CRM needing user IDs, and hiring will all determine the roll out plan. Standard industry is a minimum of 30 to 90 days. We strive for a successful launch if it can be done in 2 weeks as long as we are representing your brand positively we will be able to move forward in being your service partner.