Contractor Administration - The Service Method

Contractor Administration

Inbound Call Center

Inbound Administrative Call Center Product


This campaign is designed to assist the field in closing out jobs completed through the check in process to include payroll reconciliation, incident reporting and rescheduling jobs.

  • Text / Call to confirm customer at location
  • Job Check-in
  • Handle Escalation – Workmanship for Contractors
  • Handle Escalation – Manufacturer Defects

This campaign can also be used when you experience shift interruptions with staff.

Roll Out Plan:

The rollout plan is all contingent upon your business as we want to ensure a successful launch. Depending on what is discovered in training, configuration of API(s), use of your CRM needing user IDs, and hiring will all determine the roll out plan. Standard industry is a minimum of 30 to 90 days. We strive for a successful launch if it can be done in 2 weeks as long as we are representing your brand positively we will be able to move forward in being your service partner.

Submit Your Project Plan

Phone Scripts

Scripting points on how you want to be represented over the phone.

Phone numbers needed?

Confirm if you need a toll free number which can be setup in 24hours

Call Volume

Anticipated call volume.

Service Level

Target of percent of calls answered with in how many seconds?

System access needed?

IDs to access systems if needed along with training job aides.

Service Level

Target of percent of calls answered with in how many seconds?


Contacts to assist with any questions or concerns that come up. (Frontline Supervisor/Manager, IT ...)

Average handles times

Time in minutes/seconds of talk time and wrap up time.

Service Contract

NDA and Service Agreement review and signed.