Appointment Scheduling

Inbound Call Center

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Submit Your Project Plan

Brand Name

Brand Representative

Brand Representative's Email

Brand Representative's Phone Number

Phone Scripts

Scripting points on how you want to be represented over the phone.

Owner

Due Date

Status

Phone numbers needed?

Confirm if you need a toll free number which can be setup in 24hours

Owner

Due Date

Status

Call Volume

Anticipated call volume.

Owner

Due Date

Status

Service Level

Target of percent of calls answered with in how many seconds?

Owner

Due Date

Status

System access needed?

IDs to access systems if needed along with training job aides.

Owner

Due Date

Status

Service Level

Target of percent of calls answered with in how many seconds?

Owner

Due Date

Status

Contacts

Contacts to assist with any questions or concerns that come up. (Frontline Supervisor/Manager, IT ...)

Owner

Due Date

Status

Average handles times

Time in minutes/seconds of talk time and wrap up time.

Owner

Due Date

Status

Service Contract

NDA and Service Agreement review and signed.

Owner

Due Date

Status

Appointment Scheduling

Inbound Call Center

Submit Your Project Plan

Phone Scripts

Phone numbers needed?

Call Volume

Service Level

System access needed?

Service Level

Contacts

Average handles times

Service Contract

Overview

Starting a Service Business

Selling More Products

Finding More Dealers

Getting Leads For Dealers

Being More Profitable

Understanding Technology

Outsourcing to Call Center

Growing my Services Business

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