Privacy Policy - The Service Method

Privacy Policy




Protecting your privacy is important to us. Accordingly, we’re providing this Privacy Policy to explain our practices regarding the collection, use and disclosure of personal information in respect of the individuals with whom we interact, including those who access and use our website at (which is composed of numerous websites and webpages operated by us) (collectively, the “Website“).


This Privacy Policy is incorporated into and subject to our Terms & Conditions of Use (“Terms“) [INSERT URL]. This Privacy Policy applies to your access to and use of the Website made available to you (“you”, “your”) by The Service Method (“TSM”) and any of its subsidiaries or affiliates (collectively, “TSM”, “we”, “us”, “our”), and otherwise to individuals with whom we interact. This Privacy Policy does not apply to any third-party websites, services or applications, even if they are accessible through our Website.

Any information that we collect is subject to the privacy policy in effect at the time that personal information is collected. We may, however, modify and revise this Privacy Policy from time to time. If we make any changes to this Privacy Policy, we’ll notify you of those changes by posting them on our website or by sending you an email or other notification, and we’ll indicate when those changes will become effective.
We strongly encourage you to refer to this Privacy Policy often for the latest information about our personal information policies and practices. If you have any questions about this Privacy Policy or don’t see your concerns addressed here, you should contact us by email at [INSERT EMAIL].

It is TSM’s policy to comply with the privacy legislation within each jurisdiction in which we operate. Sometimes the privacy legislation and / or an individual’s right to privacy are different from one jurisdiction to another. Consequently, the rights and obligations contained in this Privacy Policy may not be available to all individuals or in all jurisdictions. If you are unsure if or how this Privacy Policy applies to you, please contact our Privacy Officer for more information.


The term “personal information” means information about an identifiable individual, including name, address, email address, and other information about an individual.

For the purposes described in this Privacy Policy, we may collect and maintain different types of personal information in respect of the individuals with whom we interact. This includes:

  1. Information submitted by you, which may include, but is not limited to: first and last name, email address and telephone number;
  2. Log data, which may include, but is not limited to: Internet Protocol (IP) address, browser type, operating system, the web page that you visited before accessing our Website, the pages or features of our Website to which you browsed and the time spent on those pages or features, search terms, the links on our Website that you clicked on and other statistics; and
  3. Information sent by your device: device identifier, user settings, operating system, as well as information about your use of our Website.

We may also collect market-related information, which may include personal information, concerning market trends and activities impacting our business. This information may include contract terms, financial information and other information for the purpose of market analysis and strategic planning. We may also collect information related to our media, investor and public relations activities and information related to our interactions with financial and other analysts and advisors.

As a general rule, TSM collects personal information directly from you.

In addition to the above, any information we collect or that you provide directly to us may be de-identified or aggregated with the information of other users in order to gain an understanding of the usage habits and preferences of our users and to assist us with the selection and adjustment of future content and features for the Website.

From time to time, we may utilize the services of third parties in our business and may also receive personal information collected by those third parties in the course of the performance of their services for us or otherwise. Where this is the case, we will take reasonable steps to ensure that such third parties have represented to us that they have the right to disclose your personal information to us.
Where permitted or required by applicable law or regulatory requirements, we may collect information about you without your knowledge or consent.


  • We may collect personal information from you for a variety of purposes, including to:
  • establish, maintain and manage our relationship with you;
  • enforce our Terms or any other agreement between you and us;
  • review and improve the Website that we provide to you;
  • comply with your requests;
  • enable us to provide certain security and privacy safeguards;
  • deal with security, debugging and technical support issues;
  • protect us against error, fraud, theft and damage to our goods and property; and
  • comply with applicable law or regulatory requirements.


Information Related to the Website

When you elect to register for the Website, you will be required to provide us with your contact information. We use this information to: (a) create your account during the registration process; (b) manage your account; and (c) to help us efficiently provide the Website. Additionally, in order to provide you with the Website, we will access and store information and data from your accounts. To the extent you add authorized users to your account (“Authorized Users“), we may collect information that you provide to us regarding those Authorized Users.

Our servers may automatically record your log data. We use this information to administer the Website and we analyze (and may engage third parties to analyze) this information to improve and enhance the Website by expanding their features and functionality and tailoring them to your needs and preferences.

We also use your personal information to contact you in connection with your use of the Website. We may use also use your personal information to tailor our Website to your interests and to track your compliance with our policies and terms.

Feedback, Questions and Comments

You may also provide us with feedback or a comment, question or complaint. We use this information to respond to you and may retain this information to assist you in the future. We also may use your feedback, comments, questions or complaints to monitor and improve our Website.


From time to time, we may also use your personal information to send you email or other communications that may be of interest to you and to tailor communications to your interests. You may opt out of any communications, other than communications necessary as part of any Website you use, by using the “Unsubscribe” mechanism or otherwise contacting us as set out in the “How to Contact Us” section below.

Information Collected Using Cookies and other Web Technologies

Our Website uses automated data collection tools such as Cookies to collect certain information. “Cookies” are small text files that are placed on your hard drive by a web server when you access our Website. We may use both session Cookies and persistent Cookies to identify that you’ve logged in to the Website and to tell us how and when you interact with our Website. We may also use Cookies to monitor aggregate usage and web traffic routing on our Website and to customize and improve our Website. Unlike persistent Cookies, session Cookies are deleted when you log off from the Website and close your browser. Although most browsers automatically accept Cookies, you can change your browser options to stop automatically accepting Cookies or to prompt you before accepting Cookies. Please note, however, that if you don’t accept Cookies, you may not be able to access all portions or features of the Website. Some third-party services providers that we engage (including third-party advertisers) may also place their own Cookies on your hard drive. TSM does not control these third party Cookies and shall bear no responsibility or liability for them, and they are also not subject to this Privacy Policy.

Our website may also use a technology provided by third parties called “tracer tags” or “Web beacons” which are tiny graphic files embedded in a website or email that send information from your browser back to the Web beacon’s originating server. This technology allows us to understand which pages you visit on our website and the sites you visit before and after ours and is used to help us optimize and tailor our website for your visits to our website. TSM does not control these third party “tracer tags” or “Web beacons” and shall bear no responsibility or liability for them, and they are also not subject to this Privacy Policy.


For the purposes described in this Privacy Policy, we may share your personal information with our employees, contractors, consultants and other parties who require such information to assist us with managing our relationship with you. We may engage third party service providers to work with us to administer and provide the Website. These third-party services providers have access to your personal information only for the purpose of performing services on our behalf. For additional information about the manner in which our third party service providers treat your personal information, contact us by email at [INSERT EMAIL]. TSM uses contractual or other means to provide a level of protection comparable to those set out in this Privacy Policy when information is being processed by a third party on TSM’s behalf.

Information Shared with Third Parties

We may share aggregated information and non-identifying information with third parties for industry research and analysis, demographic profiling and other similar purposes.

Our websites may contain links to other sites that we do not own or operate. The Website also integrate with third party applications and tools, including CRM integrations (“Third Party Applications”). We do not have any control over the linked websites and the Third Party Applications, and therefore we have no responsibility or liability for the manner in which the organizations that operate the linked websites and the Third Party Applications may collect, use, disclose, secure and otherwise treat any personal information you provide to them. The linked websites and the Third Party Applications have separate and independent privacy statements, notices and terms of use, which we recommend you read carefully.

Information Disclosed in Connection with Business Transactions

We may transfer any information we have about you as an asset in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of TSM or as part of a corporate reorganization or stock sale or other change in corporate control.

Information Disclosed for Our Protection and the Protection of Others

We and our service providers may provide your personal information in response to a search warrant or other legally valid enquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required or permitted by applicable Canadian, United States or other law. We may also disclose personal information where necessary for the establishment, exercise or defense of legal claims or to prevent actual or suspected loss or harm to persons or property.

We or our third party service providers may engage in certain information, technology, data, and processing in the United States so that we may operate our business, provide you with our Website and otherwise for the purposes described in this Privacy Policy. As a result, your personal information may be processed by us and/or our service providers in the United States, where it may be subject to laws regarding the disclosure of personal information to government authorities in the United States.

In addition to the above, we may disclose your personal information with your consent for specific purposes that we advise you at or before the time we collect such personal information.


TSM endeavors to maintain physical, technical and procedural safeguards that are appropriate to the sensitivity of the personal information in question. These safeguards are designed to protect your personal information from loss and unauthorized access, copying, use, modification or disclosure.

The security of your personal information is important to us. Please immediately advise us at [INSERT EMAIL] of any incident involving the loss of or unauthorized access to or disclosure of personal information that is in our custody or control.

While TSM makes good faith efforts to safeguard your personal information and to secure your data during use of the Website, no transmission of data over the Internet, wireless network, or any other public network can be guaranteed to be 100% secure. In addition, if you are visiting, using or interacting with our Website from a country other than Canada, your personal information may be transferred to, and maintained on, computers located outside of your country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. TSM cannot ensure or warrant the security of any information that you transmit to us and we do not take any responsibility for any breach that may occur.


We retain personal information of users for no longer than necessary for the purposes stated above or to otherwise meet legal requirements.


By using the Website, we assume that you consent to the collection, use and disclosure of your personal information as explained in this Privacy Policy.

In addition, you may change or withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting us at [INSERT EMAIL]. In some circumstances, a change in or withdrawal of consent may severely limit or even prevent our ability to provide our Website to you. All communications with respect to such withdrawal or variation of consent should be in writing and addressed to [INSERT EMAIL].


You have the right to access, update, and correct inaccuracies in your personal information in our custody and control, subject to limited exceptions prescribed by applicable laws. You may do so directly by updating your account or by emailing us at [INSERT EMAIL].

When requesting access to your personal information, please note that we may request specific information from you to enable us to confirm your identity and right to access, as well as to search for and provide you with the personal information that we hold about you. In the event that we cannot provide you with access to your personal information, we will endeavor to inform you of the reasons why, subject to any legal or regulatory restrictions.

In some circumstances, we may not agree with your request to change your personal information and will instead append an alternative text to the record in question.

Your right to access the personal information that we hold about you is not absolute. There are instances where applicable law or regulatory requirements allow or require us to refuse to provide some or all of the personal information that we hold about you. In addition, the personal information may have been destroyed, erased or made anonymous in accordance with our record retention obligations and practices.


We have appointed a Privacy Officer to oversee compliance with this Privacy Policy. If you have any questions, concerns or complaints regarding our Privacy Policy or the manner in which we or our service providers treat your personal information, please contact us at:





Any interpretation associated with this Privacy Policy will be made by our Privacy Officer. This Privacy Policy includes examples but is not intended to be restricted in its application to such examples, therefore where the word ‘including’ is used, it shall mean ‘including without limitation’.

This Privacy Policy does not create or confer upon any individual any rights, or impose upon TSM any rights or obligations outside of, or in addition to, any rights or obligations imposed by applicable laws. Should there be, in a specific case, any inconsistency between this Privacy Policy and such laws, this Privacy Policy shall be interpreted, in respect of that case, to give effect to, and comply with, such laws.

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